Policies and Procedure

Non-discrimination policy:  The management of the NIEC shall foster and maintain equality of opportunity in training and services provided to students and the employment of staff, both administrative and academic, without discrimination or segregation on the basis of race, colour, religion, national origin, gender, ancestry, or age or disability. 

 

Confidentiality policy:  Students’ information provided to school via the school enrolment form is only to be used for the purpose of course administration and will not be used for other purpose. Employee’s information in the Job application form is only to be used for the purpose of ensuring the suitability of the applicant in the position that he/ she has applied for. Personal data and information of the students and staff are kept confidential and for internal use only. The school will not divulge any of the student or staff information to any unauthorized third party without prior consent of the student or staff. 

 

Student Welfare and protection policy:  NELC is committed to ensuring and promoting the safeguarding of students who are involved in courses or activities which come under the responsibility of the school. We guarantee that all our students will be safe and protected in the school and that their welfare and well-being is of paramount importance.

 

Student feedback handling procedure:  In order to better serve the community, the management and the team look for opportunities to improve the programmes and service quality of NELC. They have put in place an open communication system to collect the feedback from the students. The Managing Director, coordinators and supervisors of each branch are always available to discuss issues relating to the inconveniences, the service and the course. All the feedback from the student is taken as positive step towards improving the quality of the service and maintaining and enhancing the quality of course delivery. Their input will be carefully considered and changes will be implemented to enhance the school’s service level to meet the individual’s expectations. 

 

Course enrolment procedure:  Our offices are open from 9:00 to 5:00 PM. Enrolment is accepted one month ahead. In order to get admission and not on the waiting list, it is individual’s duty to come and register early. The school is closed on gazetted holidays. For enrolment, the application fee/ registration fee 5000K will be collected, which is non-refundable and non-transferrable. Enrolment via phone is not guaranteed for the seat without the proper completion of the enrolment form and the application fees. We practise ‘first come, first served’ and the maximum student teacher ratio is 1:25. So the learning is intensive and the teachers really have time for the individual students. Early registration is highly suggested. If you arrive late for the course, we cannot guarantee a place at your level.

 

Admission procedure:  New student must register and takes an English skill placement test. The level of each applicant is carefully assessed prior to granting admission/ acceptance for the course.  Students have to complete a placement test and have an oral interview with our supervisor of each branch. Students can call the branch to know when the registration is open for the course that they are interested in.

 

Attendance requirement:  Class time is a valuable part of student’s English language learning. In most of the courses, if the student misses more than 8 lessons, they do not meet the attendance requirement.

 

Completion of course:  Upon fulfilling all requirements like taking tests and meeting attendance %, the student is awarded a certificate with the results. 

 

Students’ rights and responsibilities:
RIGHTS
Students of NELC can enjoy the following rights:
   Best possible education the school can provide
   Expect courtesy, fairness, and respect from staff and other students
   Freedom of Inquiry and Expression to address policies publicly, privately, in writing, in visual form, or orally
   Fair Course fees to all students
   Non-discrimination Policy (free from racial, sexual and religious discrimination)
   Student Records Confidentiality Policy
   have the guidelines and rules explained to them 

 

RESPONSIBILITIES
Each student is expected to 
   Abiding at all times by the rules of the school
   Conscientious Efforts in Studies
   Conduct and Self Discipline (No disruptive or Inappropriate Behaviour)
   ‘No Drug, Alcohol, and Tobacco’ and ‘No Gambling’ Policies 
   Regularity and Punctuality 
   Decent Dress & Grooming
   Maintaining & Promoting mutual respects
   Property and Weapon Violation
   Respect for the rights and authority of school officials
   Alteration, fabrication, or misuse of, or obtaining unauthorized access to school confidential information/ data in hard or soft copies or computer systems.
   Respect the rights of individuals and groups and treat others in a fair and considerate way. 
   Be responsible for their own self-discipline whilst on school property, and during out of school activities that are part of the school program. 
   Adhere to school policies regarding harassment, violence, drugs, alcohol, tobacco, school uniforms, academic conduct and gambling.

 

Code of conduct for staff:
The management expects each staff (academic as well as administrative) to conduct oneself at all times with proper decorum. Likewise the school has established rules and regulations to protect it and its staff from any misbehaviour. The objectives of this code of conduct are to
   promote honest and ethical conduct;
   promote compliance with applicable school’s rules and regulations; 

 

Updating Students’ Particular
When students have changed address or contact numbers, they are obliged by rules to inform the respective branch of NELC immediately;otherwise the school is not responsible for delay or non-notification of changes of day/time of their course.